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Frequently Asked Questions
Find practical information about hair products, orders, care, customization and wholesale service.
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Product & Hair
Are the wigs made with human hair?
Material information should be confirmed on each product page. Contact us if you need help verifying a specific style.
What is the difference between lace types?
Lace options can differ in coverage, appearance and application. Compare the product specifications or ask for guidance before ordering.
How do I choose the correct wig length?
Consider the hair texture and where you want the finished style to fall. Curly and wavy textures may appear shorter than straight hair at the same listed length.
Can I customize the color or density?
Available customization depends on the product and service. Submit your preferred color, density and other specifications for confirmation.
Orders & Shipping
How long does order processing take?
Add your current processing time here and note whether custom orders require additional production time.
How long does shipping take?
Add the delivery estimates for your supported destinations and explain that carrier timelines may vary.
How can I track my order?
Explain when tracking details are sent and where customers can check the latest carrier updates.
Returns & Care
What is your return policy?
Add a concise summary of the active return policy and direct customers to the full policy for eligibility details.
How should I wash and care for my wig?
Use products and care steps appropriate for the hair type. Add your recommended washing, conditioning, drying and storage guidance here.
Can styled or altered wigs be returned?
Add the exact return conditions for worn, cut, colored, washed or otherwise altered products.
Wholesale & Custom
Do you offer wholesale pricing?
Wholesale options are available for eligible business inquiries. Submit the products and quantities you need for review.
What is the wholesale MOQ?
Minimum quantities may vary by product and customization requirement. Contact sales for an accurate quotation.
Do you provide private label packaging?
Private label and packaging options can be discussed according to your order requirements.
Do you support OEM and ODM?
Submit your specifications so the team can confirm the available product development and customization options.
Still need help?
Send us your question
Include the product name, order number or service details that will help the support team respond.